Privacy Policy

Launchit's Privacy Policy describes how Launchit Solution collects, uses, and discloses your information.

Here are some important definitions to help you understand our terms and this Privacy Policy:

Launchit, Launchit Solution, and our relevant affiliates are referred to as “Lauchit,” “we,” “us,” and “our.”
Our public websites, including www.launchit.my are referred to as the “Website.”
Our online software-as-service platform including any related APIs provided by Launchit Solution, together with all related mobile and desktop applications are collectively referred to as the “Services.”
Content submitted, posted or modified by users in the Service is organised into separated sections that are referred to as “Organisation.”
Our primary users, that use our Services for their business's operation, are referred to as "Business Owners"
Our indirect users, that use our Services to interact with Business Owners, are referred to as "End Customers"

We collect information when you provide it to us, when you use our Website or Services, and when other sources provide it to us, as described below.

Account Creation: When you create an account or otherwise use the Services, we collect information such as your name, email address, password, role within your team or enterprise, and an optional profile photo.

Your Communications with Us: We collect information from you such as email address, phone number, or mailing address when you request information about our Services, register for our online demo session, request customer or technical support, or otherwise communicate with us. We also collect the contents of messages or attachments that you may send to us, as well as other information you choose to provide, and that may be associated with your communications.

Payment Information: When you purchase a subscription to the Services, you will need to provide payment information (e.g,. financial account details, billing address) to process your subscription. We use third-party payment providers to process payments on the Services. We may receive information associated with your payment information, such as billing address and transaction information, but we do not directly store payment information on the Services. Payment information is stored and processed by our payment providers on our behalf.

Surveys and Feedbacks: We may contact you to participate in surveys. If you decide to participate, you maybe be asked to provide certain information which may include contact information and other information about you.

Automatic Data Collection: We keep track of certain information about you when you visit and interact with our Website or Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (including inferred general location based off of your IP address), Internet service provider, pages that you visit before, during and after using the Website or Services, information about the links you click, information about how you interact with the Website or Services, including the frequency and duration of your activities, and other information about how you use the Website or Services. Information we collect may be associated with accounts and other devices.

We may obtain information about you from other sources, including through third-party services and organisations. For example, if you access our Website or Services through a third-party application, such as a social networking site or a third-party login service, we may collect information about you from that third party that you have made available via your privacy settings. In addition, if you register a Launchit account or associate a Launchit account with an email address provisioned by your organisation, we may obtain information from third party data enrichment providers to help us to better tailor business-to-business marketing and sales outreach to you.Should you choose to use the Google Contacts feature within our Services, we will have the ability to view your contacts via the Google People API. The sole use of this data is to populate the auto-completion of your contacts when sending invitation emails. Launchit will not use this data for any other purpose. Launchit Calendar requires you to authorize access to your calendar and events data held in your third party calendar service. Such third party calendar service is a Non-Launchit Service as that term is defined in the Agreement. Should you choose to authorise an integration with your calendar provider, we will store your userID for that calendar provider and the authorisation token to connect to the calendar provider’s API to give you the ability to use Launchit Calendar to store, view and edit data from your calendars, and autocomplete contacts when you create events.You may also choose to integrate Launchit Calendar with your third party conferencing provider. Such conferencing provider is a Non-Launchit Service as that term is defined in the Agreement. Should you choose to authorise an integration with your conference provider, you will have the ability to add conferencing meetings to your calendar events, and to view and store any information associated with conferencing meeting invitations in Launchit Calendar.

We use your information for a variety of business purposes, including to:

Provide the Services or Requested Information, such as:‍

Managing Workspaces for Organisations: If you register a Launchit account or associate a Launchit account with an email address provisioned by your organisation, Launchit may share information about you with your organisation.  Such information could include your name, email address, and profile picture. If you registered to use Launchit Services with such an email address, but you do not use the Services in connection with your organisation and you do not wish for this information to be shared with your organisation, you may transfer your account to a different email address. If you would like additional assistance, please contact info@launchit.my.

Marketing of Products and Services: In accordance with applicable legal requirements, we may use your information to tailor and provide you with content and advertisements. If you have any questions about our marketing practices or if you would like to opt out of the use of your information for marketing purposes, you may contact us as set forth below.

We may disclose your information to other third parties, including other users, in the following circumstances:

Service Providers: We may disclose information we collect about you to our third-party service providers. The categories of service providers to whom we entrust your information include service providers for: (i) the provision of the Services; (ii) the provision of information, products, and other services you have requested, including Non-Launchit Services as that term is defined in the Agreement; (iii) marketing and advertising; (iv) payment and transaction processing; (v) customer service activities; (vi) the provision of IT and related services; and (vii) fraud prevention and user authentication.

Business Partners: At your request, we may provide information to business partners to provide you with a product or service of interest to you. We may also provide information to business partners with whom we jointly offer products or services.

Organisation Users: We allow organisations  to access the profile information of users within their organisation, including to allow such organisation to validate that such user  is actually authorised by such organisation to use the Services.

All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. When we engage in such transfers, we endeavour to safeguard your information consistent with the requirements of applicable laws.

Depending upon your location and in accordance with applicable laws, you may have the right to:

If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws, and in some circumstances may need to deny your request in whole or in party (e.g., if we have a legal obligation to maintain your information for a certain purpose). To protect your privacy, we will take steps to verify your identity before fulfilling your request, such as by requiring you to submit your request via your account. You have the right to submit a request through an authorized agent, but we will require the agent to provide us with your written permission, and we may need to confirm your identity before processing the agent’s request.Depending on your location of residence, you may have the right to appeal our response to your request. In such circumstances, we will inform you of the right to appeal and the appeal process.

We store the information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorised disclosure.By using the Services or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an email to you

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.